Every business leader desires to head up a business that can change course quickly; one that would rapidly realize the vision of being anticipatory, adaptable and versatile. Clearly, the main challenge is to develop all business capabilities to continuously adapt, keep products and services relevant and ways of working flexible. Business processes, requisite capabilities, shared data, supporting technologies, business decisions and rules, human competencies and culture, organization structure and roles, measurement and even the business model itself must work in concert. To achieve this harmony, the business must be designed with a true value delivery perspective from end to end, from customer back to customer, and across a whole value chain especially if it involves multiple departments and external partners which have to be in complete alignment. With the move to a digitalized planet, the challenge is more acute since services and data must now be connected in support of a full customer journey serving multiple personas, scenarios, channels and touch points. This session will introduce some key requirements to establish a truly agile business. Borrowing from the recently published ‘Business Agility Manifesto’, co-authored by the session leaders, it will describe what’s needed to thrive on uncertainty and to be able to reconfigure the business almost on demand.
This webinar will focus on:
- Attributes of an agile business
- The critical role of business architecture and a shared knowledge base to enable confident and easy change
- How to use process and data models to make fast design decisions
- Sustainability and the right amount of governance
- Getting executives to understand and act
Roger Burlton started the pioneering Process Renewal Group (PRG) in 1993 and was at the forefront of process-centric ways of running businesses. He is also co-founder of BPTrends Associates; the services firm of the world-leading BPTrends.com knowledge portal. He is regarded globally as a thought leader and dynamic practitioner who brings reason, clarity, and practicality to complex business architecture and business change. Roger chairs several of the largest and most influential BPM conferences in the world and is a sought-after speaker dealing with the tough issues of business change in a thought provoking and entertaining manner.
Sasha Aganova brings innovative ideas to the Business Process Management arena by holistic perspective on business processes, business design and cultural transformation. She is an expert in BPM and Continuous Improvement with over 15 years’ experience in leading large scale process improvement initiatives, establishing Business Process Management best practices and developing the overall process Architecture in various business environments and industries. Sasha has helped some of the largest Canadian and international companies to evaluate and implement BPM. Sasha continues to write thought provoking articles for the Huffington Post and other outlets challenging existing thinking on topical issues.