Ovum’s Business Process Management 2015 is the ONLY event to present you with the “How to” of delivering successful BPM initiatives within your enterprise. How? Our roster of speakers are end-users who, just like you, are undertaking BPM initiatives and can talk you through their real-life experiences, highlighting the opportunities, the challenges and the outcomes.
BPM in the context of digital transformation has been widely used, and mis-used. The BPM 2015 conference won’t re-hash the same old notions around the topic, but rather go to the heart of what is crucial for your enterprise to thrive – how to become customer adaptive.
Enterprises are being disrupted and, as the needs of their customers change, they must change too to be truly “customer adaptive”. This requires deep customer knowledge, an equally robust understanding of the internal end-user experience and how this inter-relates with the external customer experience. Join the event and get the know-how to deploy BPM to optimise customer interaction & experience.
