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Zoom Zooms In On Contact Center — Acquires Five9 To Capitalize On Its Momentum In The Enterprise

Blog: Forrester BPM Center of Excellence

Zoom went big and didn’t go home. In the largest acquisition deal in the contact center industry, Zoom announced its intent to acquire Five9 (a cloud contact center provider) for $14.7B — a solid move by the most recent tech vendor to have become a verb in our vernacular (Google, Uber, Venmo, etc. being others). […]

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