You Can’t Ignore GDPR In Customer Service
Blog: Forrester BPM Center of Excellence
Many organizations — particularly in North America — think that the EU’s General Data Protection Regulation (GDPR) doesn’t apply to them. On May 25, 2018, the day the GDPR went into effect, I happened to be in Canada doing an in-person workshop with a large financial services client. In a session about contact center trends, […]
Leave a Comment
You must be logged in to post a comment.