Blog Posts Process Management

You Can’t Ignore GDPR In Customer Service

Blog: Forrester BPM Center of Excellence

Many organizations — particularly in North America — think that the EU’s General Data Protection Regulation (GDPR) doesn’t apply to them. On May 25, 2018, the day the GDPR went into effect, I happened to be in Canada doing an in-person workshop with a large financial services client. In a session about contact center trends, […]

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