Process Analysis Webinar

Why Should a Business Analyst Care About Core Business Processes?

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Format OnDemand
Fomat Type Speaker Talking (Audio) while Presenting a Power Point
Duration 2 Hours


Access to the Recorded Version of Webinar
Personlized Certificate of Attendance
Copy of Presentation Slides


Why a business analyst needs to know the core business processes
How to derive the core business processes
When should a business analyst identify core business processes
How does a business analyst use core business processes to propose solution change


Frequently business stakeholders provide solutions to business analysts without understanding the true cause of the problem. What results is twofold: the solution does not address the real problem and the BA is reduced to just taking an order. Rather than taking an order, experienced business analysts step back and ensure they understand the goals of the business (the core business processes) to the extent that they uncover the real problem or opportunity. Business Analysts become problem-solvers before accepting a solution path for their organization and often act as change agents to implement process improvements. In this webinar, we will highlight the process of identifying and using core business processes to create value and better solutions for the organization you support. You will learn a seven-step approach to define your core processes and learn how to use that understanding in the context of your solution definition.


Paul Mulvey
Paul Mulvey, Director, Client Solutions, B2T Training, has been involved in business analysis since 1995, achieving CBAP designation with the IIBA in 2010. He has served as the lead Business Analyst on projects in several business domains, including sales, marketing, pricing, incentives, customer service, real estate, and CRM. Projects included both custom development and purchased packages. During his tenure at a large logistics organization, he was one of the founding members of the BA Center of Excellence, and developed the global BA competency operating model. Paul has been a mentor and coach to BAs for over 10 years, and has taught foundational BA skills, business process modeling, use case modeling, and communication techniques. One of the hallmarks of his communication style is to break down complicated processes and concepts into understandable analogies and explanations. He remains active in the BA community through B2T Training’s Business Analysis blog, participation in social networking sites, and speaking engagements. Paul can be reached at

Angie Perris

Angie Perris, Vice President, Client Solutions, B2T Training, MBA, PMP, CBAP, possesses over 25 years of experience in software development. Angie has served as a Program Manager, Project Manager and Business Analyst on many businesses and IT initiatives. Angie has industry experience in telecommunications, banking, aerospace, energy, and software companies. Angie has been instrumental in working on large organization culture changes, implementing new methodologies, standards and process improvements. She has experience establishing PMOs and assessing PM and BA competencies. She enjoys teaching or coaching organizations and individuals to reach their desired potential. She frequently speaks at conferences and professional meetings.

Diversified Communications Canada is a PMI Registered Education Provider (REP). Our REP ID is 1811. Two hour sessions qualify for 2 PDU’s and one hour sessions qualify for 1 PDU.

Notice from IIBA: The content of the course are aligned with the BABOK®. Two hour sessions qualify for 2 CDU’s towards CBAP® recertification. One hour sessions qualify for 1 CDU towards CBAP® recertification.

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