process management blog posts

Why Proactive Agent Collision Detection is Essential for Enterprise Support

Blog: Customer Service Blog from HappyFox – Improve Customer Service & Experience – Customer Service and Experience Blog by HappyFox

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Two support agents simultaneously respond to an urgent customer ticket. Both spend 15 minutes crafting detailed responses. When they hit...

The post Why Proactive Agent Collision Detection is Essential for Enterprise Support  first appeared on Customer Service Blog from HappyFox – Improve Customer Service & Experience.