Blog Posts Process Management

Why CX Prioritization Matters And How To Get Started

Blog: Forrester BPM Center of Excellence

Prioritization is the art and science of making decisions, an active process of choosing one thing over another. Just like we all need some form of prioritization in our day-to-day activities, whether we’re thinking about how to tackle our current day’s workload or household chores, companies need prioritization processes and approaches that ensure decisions are […]

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