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Why Citi’s $500M Mistake Is Really A Design Debt Interest Payment

Blog: Forrester BPM Center of Excellence

Bad user interface design just cost Citi $500M: Three employees using poorly designed software accidentally sent $900M to one of its client’s creditors instead of $7.8M — then when creditors refused to return most of the money, a judge ruled in favor of the creditors. The judge blamed “human error” in his decision, pointing out […]

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