Blog Posts Process Management

“Why Cant This Stupid Chatbot Do What I Want?”

Blog: Forrester BPM Center of Excellence

Part II of “Why Chatbots Can’t Read Your Mind” Chatbots break down into two parts: the “chat” and the “bot.” Previously, we covered “chat” and the general reasons chatbots may misinterpret your request, or have trouble understanding what you’re asking. In this post, we will cover the problems that the “bot” side of chatbots face. […]

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