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Which French bank offers the best customer experience? Results of the Forrester Banking CX Index 2023

Blog: Forrester BPM Center of Excellence

This blog was co-written by Julia Swerdlow Good customer experience (CX) is essential to gain customer satisfaction and loyalty. Companies who excel in customer experience are set apart from their competitors and obtain higher revenue. Every year since 2016, Forrester surveys the clients of several European banks to measure their perception of the delivered experience […]

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