Blog Posts Process Management

When Piloting Co-location, Measure Customer Impact

Blog: Forrester BPM Center of Excellence

When Piloting Co-location, Measure Impact To Location, Customers, and Operations It’s been interesting to see creative real estate co-location ideas such as the recently announced pilot for Aldi in 10 Kohl’s stores. As Kevin Mansell, former CEO of Kohls, explained, “We believe the opportunity to leverage our real estate through this effort has benefits.”[1] But […]

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