When Is the Best Time to Get Information From a Customer, at the Beginning of the Process or When You Need the Information?
Blog: BPM.com - Forum
From [url=https://www.linkedin.com/in/emiel-kelly-82446411/]Emiel Kelly[/url]: When a customer orders something, you might ask him a lot of information, but it might be possible you don’t need all this information at the start of a process. Maybe you need it later, or it might even possible (because of some decisions) you don’t need that information at all. What do you think is the best approach? Overask (and maybe annoy) the customer at the start of the process or contact them every time (and maybe annoy) you need more information?