CE 25.4: making cloud fax work for the real world

If you’ve ever worked in healthcare, banking, or government, you know the stakes are high when it comes to moving information. Patients can’t wait for records to arrive. A financial transaction can’t be delayed because a document sat in someone’s fax queue. Agencies can’t risk a leak of sensitive data. For all the talk about email and messaging apps, faxing continues to be the trusted way to send documents when compliance, legal recognition, and reliability matter most.

The problem is that the old way of doing fax with racks of servers, expensive telecom lines, and constant maintenance just doesn’t fit the way modern organizations operate. It slows teams down and piles on costs. That’s where cloud faxing changes the game. By shifting this critical function to a secure cloud model, organizations keep the trust and compliance that fax has always delivered, while gaining the flexibility and efficiency of the cloud.

Where OpenText Core Fax really shines

OpenText™ Core Fax was designed with real-world challenges in mind. It gives IT teams peace of mind because they no longer need to worry about managing hardware or troubleshooting outages. It gives compliance officers confidence because the platform meets strict industry regulations across the globe. And it gives everyday users, clinicians, claim processors adjudicators, administrators, and government clerks a communication tool that simply works without getting in the way of their job.

What makes OpenText Core Fax powerful is how easily it fits into existing workflows. Whether through APIs, mobile apps, or integrations with popular storage and productivity platforms, faxing becomes just another seamless step in the digital process. You don’t think about “faxing” anymore, you think about getting work done, securely and reliably.

A rollup release

The latest release of OpenText Core Fax consolidates updates from versions 25.3 and 25.2, incorporating their cumulative enhancements into a single, unified build. Along with these rollup improvements, this release includes targeted security reinforcements and foundational framework updates designed to support forthcoming FedRAMP-related compliance efforts. Collectively, these advancements represent a meaningful step forward in platform stability, security, and regulatory readiness.

Speaking your language

Many organizations operate across borders. Now, the Core Fax web client, management portal, and admin tools support Spanish, making it easier for teams in diverse regions to work comfortably in their own language.

Stronger identity and access management

Customers asked for more modern authentication options, and Core Fax now supports OpenID Connect for single sign-on. This makes it easier for IT teams to align faxing with the same secure identity standards used across the enterprise.

A better mobile experience

The updated XM SendSecure Android app has a refreshed design, including dark mode. That’s not just about looks, it’s about making the app easier on the eyes and more consistent with how employees expect apps to feel today.

Certifications that build trust

With new SOC 2 and HITRUST certifications, Core Fax continues to raise the bar on compliance. Customers in healthcare and finance in particular gain added assurance that their data is protected according to the toughest standards.

Real-time transparency

Core Fax service status is now published on the OpenText Status Dashboard. Customers can subscribe to updates, so they’re never left guessing about availability.

Building toward the future

This release also lays the groundwork for something bigger: FedRAMP certification. When deployed within the OpenText Google Cloud environment, Core Fax is preparing for FedRAMP compliance by focusing on security and audit capabilities.

The platform is now FIPS compliant, which means it adheres to the Federal Information Processing Standards. These standards aim to protect sensitive data with controls on secure encryption, authentication, and data integrity. For U.S. federal agencies, FIPS compliance is often mandatory. For customers, it ensures that Core Fax uses robust, federally recognized encryption to reduce the risk of data breaches and meet rigorous government standards.

The truth is, no one gets excited about “faxing”

Nobody wakes up excited about faxing. However, what excites our customers is staying focused on their daily workflows and finding ways to be more effective in serving their clients. OpenText Core Fax takes the burden off their shoulders by ensuring information moves securely and quickly, without them ever having to think about it. For a doctor, that means life-saving records arrive exactly when needed. For a financial institution, it means loan approvals flow without delay. For a government agency, it means citizen data stays protected while essential services continue without interruption.

OpenText Core Fax is built for those real-world moments. With every release, it becomes smarter, more secure, and more adaptable to the way organizations actually work. That’s why it’s more than a cloud fax service. It’s peace of mind that the information you depend on will get where it needs to go, every time.

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