What mum said and how it could transform your business
Blog: Blog by Janne Ohtonen
Do you remember the old song by Junior Giscombe “Mama used to say”?
A part of it was this:
And mama used to say, “Take your time young man”
And mama used to say, “Don’t you rush to get old”
And mama used to say, “Take it in your stride”
And mama used to say, “Live your life”
Well it got me thinking about some of the things my mum used to say, did your mum ever say any of these:
- I don’t care what “everyone” is doing. I care what YOU are doing!
- I’m doing this for your own good or two wrongs don’t make a right.
My all-time favourite and one I believe in and use to this very day is ‘treat people the way you want to be treated’.
If you use this towards your customers they generally repay you by buying more of your services and products.
I have a free video and a free tool that will help integrate customer care strategies simply and easily into your business.
Dealing with problems promptly can enhance the brand of your business. Saying please and thank you can go a long way to your customer being extremely satisfied and coming back again and again.
So next time you have a customer in front of you or on the phone remember what your ‘mama used to say’ and see your profits skyrocket.
Got a question then contact me at info[AT]addvalueto.me
I’m here for you!
P.S. A great customer experience should be one of the core values of every business, is it one of yours?
The training video will show some of the things you need to have in place to make your business the first one your customers think of when they have a problem that your product or service can fix. Are you doing any of these things?