Customer experience has stalled. Over the past 24 months, some of the stars of Forrester’s Customer Experience Index (CX Index™), such as JetBlue and BMW, have shown no improvement in their CX. Other former standouts, like Etsy and USAA Credit, have experiences that are going backwards. Why? Every customer journey has many “peaks” — experiences […]
You must be logged in to post a comment.
Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.
Copy/Paste this code in your website html code:
Customizing your BPI Web Feed
You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.
Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:
Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:
Some integration examples
