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What is operational experience and how does it impact business operations?

Blog: OpenText

Close up of professionals working on laptops with graphics overlayed to illustrate the connections that improve business operations.

As a business leader, you rely on technology, processes and information to make experiences for customers and employees as seamless and easy as possible. Yet, the very systems and content meant to accelerate business operations are making it tough to support hybrid work, outmaneuver the competition through business process automation and keep employees engaged. The …

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