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What is incident management in ITIL?

Blog: Good eLearning

Good e-Learning

What is incident management in ITIL?

In ITIL, incident management covers all incidents, whether they only impact a single user or an entire business. This also applies to relatively minor incidents that may not stop services from running entirely but still limit functions and usability.

The post What is incident management in ITIL? first appeared on Good e-Learning written by Philip Gallagher

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