process management blog posts

What is CCM (Customer Communication Management)?

Blog: OpenText

Organizations need to have seamless and constant communication with their customers while also gaining insights into their needs. This helps in enhancing the customer experience, resulting in increased engagement and revenue growth. Our definition of CCM Customer communication management (CCM) is a way for organizations to create, manage, and deliver customer communications across multiple channels …

The post What is CCM (Customer Communication Management)? appeared first on OpenText Blogs.