What Is AI Global Search?: Spring Release Features

Blog: ProcessMaker Blog

Whether you’re looking for files on your hard drive or a task in your BPM, finding what you need is never as simple as it sounds.

In most cases, we need to know exactly what keywords to use. And for some platforms, we’re only able to search massive databases using a specialty programming language. Figuring out how to sift through data can feel flat-out tedious.

In fact, McKinsey says we waste nearly 20% of our week testing clever ways to dig up what we’re looking for.

With new advances in artificial intelligence, machines have finally cracked the code for understanding conversational language. We no longer need to come up with wily workarounds to find what we need. AI grasps the contextual meaning of our words, transforming casually worded searches into relevant, useful results.

See how ProcessMaker, a leading provider of low-code business process automation (BPA) software, uses AI-powered search to help users find processes, tasks, and requests more efficiently.

Introducing the New Global Search Bar

ProcessMaker introduces its latest artificial intelligence feature—a new global search bar that leverages AI and natural language processing (NLP) to simplify the search experience.

This innovative addition to the platform allows users to search for specific processes, tasks, or requests without in-depth knowledge of the platform’s query language (PMQL).

Traditionally, searching within BPM software requires users to have a proper understanding of the platform’s syntax. While PMQL makes it easy for technical users to structure a precise query, this often poses challenges for new users with limited programming knowledge.

However, with the introduction of the global search bar, ProcessMaker has eliminated these barriers, making it easier for anyone to navigate and search within the Platform.

The Power of Natural Language Processing

Teaching computers to understand language has always been a tricky problem. After all, they can’t take us literally. In the English language, there are 430 definitions for the word ‘set.’ We say something “blew up” when TNT ignites or popularity soars.

Natural Language Processing is a branch of computer science that focuses on the interaction between humans and machines. You might have already tried it out through tools like ChatGPT or Google Bard. Instead of taking us at our strict word, NLP helps computers unravel the meaning behind it. Intelligent search taps into contextual clues like sentiment, semantics, and intent to pinpoint what data points relate best to our query.

With this AI-infused technology, computers better understand and interpret human language, allowing us to communicate with systems in a more intuitive and conversational manner.

ProcessMaker’s implementation of NLP in its global search bar enables users to search using everyday language, eliminating the need for complex query structures or specialized commands.

How Does AI Search Work?

ProcessMaker’s global search bar utilizes advanced AI algorithms to analyze and interpret user queries. When you enter a search term or phrase, the NLP engine breaks it down, identifies the keywords, and performs a context-based search across all processes, tasks, and requests within the platform.

The AI-powered search engine then presents you with results, ranked by their relevance to the query.

What are some examples of how you can search ProcessMaker using AI?

Show me all the requests in the Contact Us process
What approvals are assigned to Angela?

You can even ask more layered questions that involve various factors. For instance, you can search your ‘Collections’ which are the options under the hood of your dependent drop-down forms. Say you have a Collection powering the logic of a Country > City drop-down. Maybe you’d like to see all the possible cities in France that might be shown to a user:

Just ask: Show me all the records in Collection “Location”, but only where the country is France

With an internal AI search engine, the data you need is right at your fingertips: all you need to do is ask.

How does intelligent search benefit ProcessMaker users?

At its core, AI search introduces a single access point to retrieve information from all across your ProcessMaker instance. Best yet, you can ask for it in a language you already know. This AI-powered search capability in ProcessMaker Platform brings several benefits to users:

Enhanced user experience

With the global search bar, users can now find what they need more quickly and effortlessly. Bottom line: intelligent search unhaystacks the needle to present you with exactly what you’re looking for. The intuitive nature of the search guides users to the processes, tasks, and requests they need without frustration.

Accessibility for all

The global search bar eliminates the need for users to possess in-depth knowledge of the platform’s terminology or syntax. This makes ProcessMaker Platform more accessible to individuals from various backgrounds and levels of technical expertise, fostering inclusivity within organizations.

Enriched discoverability

Global AI search can help users discover new content they may not have encountered otherwise. Team members can cross-reference information to uncover a new bounty of insights. By offering related or recommended results based on a user’s behavior, AI search introduces fresh perspectives, ideas, and resources.

Improved efficiency and productivity

The power to search using natural language significantly improves efficiency and productivity. Users can quickly locate the information they need without manual navigation or complex query structures, allowing them to focus more on putting that information to use.

Smarter decision-making

The AI algorithms behind the search bar not only provide relevant search results but also offer intelligent recommendations based on user behavior and historical data. This helps users discover related processes, tasks, or requests that they may have yet to be aware of, facilitating smarter decision-making and promoting cross-collaboration within organizations.

As technology continues to evolve at an unprecedented pace, the integration of AI and NLP in business applications is becoming increasingly prevalent. At this point, you probably never want to search the old-fashioned way ever again! Want to learn more about how AI Global Search can benefit your organization? Speak to one of our team members to find the best fit for you.

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