What Is a Knowledge Base Chatbot (and Why Do Most Fail)
Blog: Customer Service Blog from HappyFox – Improve Customer Service & Experience
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TL;DR Your chatbot is live. Customers are using it. And it keeps replying, “I’m not sure I understand your question.”...
The post What Is a Knowledge Base Chatbot (and Why Do Most Fail) first appeared on Customer Service Blog from HappyFox – Improve Customer Service & Experience.