Blog Posts Process Management

What if today’s contact center technology existed a quarter of a century ago?

Blog: OpenText

Some 26 years ago, I was a tech support representative working at a call center for a prominent software company. I started as a first-tier support agent, working primarily on consumer fax products before I moved up the ladder and became the international support liaison. I vividly remember my first few weeks onboarding. Each support agent …

The post What if today’s contact center technology existed a quarter of a century ago? appeared first on OpenText Blogs.

Leave a Comment Cancel reply

You must be logged in to post a comment.

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="https://www.businessprocessincubator.com/content/what-if-todays-contact-center-technology-existed-a-quarter-of-a-century-ago/?feed=html" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Some integration examples