Webinar: Tools And Techniques Process Analysis And Improvement
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There are various situations whereby we are asked by senior management to achieve improvement of our processes, to make the process more cost effective, to improve quality … in other words: to reach excellence. Many a times, we have seen executives who start tackling this objective with a great deal of energy and enthusiasm, only to exert effort without first realising what the task in hand really necessitates. The net result being not quite what one might have hoped for, possibly because of the lack of awareness about the kind of tools that may be needed for the job.
This webinar heads a series that specifically deals with the variety of tools that are made available when it comes to analysing processes in order to attempt achieving improvement. The first webinar in this series takes an overview of the various tools and techniques, highlighting some of the most versatile and useful ones. Subsequent webinars in this series shall home in deeper on a selection of tools any process excellence leader should be acquainted with.
About the Presenter:
Joseph is an engineer by profession, with a particular penchant for guiding organisations along the road leading to operational effectiveness, value-adding activities and customer-centric, high quality performance through business excellence processes.
His career, originating from manufacturing, deeply engaged in a very broad spectrum of industrial processes, later shifted also into the services sectors. Joe has occupied various roles in Research and Development and Quality Management, occupying corporate senior management positions in the medical devices industry and later within the high-tech electronics industry.
Ing. Joseph Micallef is Chief Operations Offier at BEAT (Business Excellence in Achieving Transformation). BEAT’s core expertise lies in the provision of integrated Business Process Management services, as well as Portfolio, Programme, Project and Change.