We Evaluated Top US Government Websites So You Don’t Have To
Blog: Forrester BPM Center of Excellence
Websites are the centerpiece of the US federal customer experience (CX). To gauge how well they serve customers, we evaluated seven of the most-visited sites. Our new report reveals how well they perform on 27 proven criteria and what they — and government organizations everywhere — can do to improve. The full report, The Forrester […]
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