Voice Biometrics Helps Improve the Customer Experience
In a feature earlier this month, Biometric Update put the spotlight on Verint’s announcement that it has added voice biometrics capabilities to its enterprise workforce optimization solution—one of many significant enhancements and advancements that extend the company’s Customer Engagement Optimization vision.
This embedded voice biometrics technology helps improve the customer experience and reduce fraud-related losses and call handle time.
When agents can identify fraudsters and authenticate customers at the beginning of an interaction, it reduces the need for identity authentication questions with answers that often trip up customers.
As a result, the customer and the agent both win.
You can read the full Biometric Update article here.
The post Voice Biometrics Helps Improve the Customer Experience appeared first on Customer Experience Management Blog.
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