Blog Posts Business Management

Voice Biometrics Helps Improve the Customer Experience

In a feature earlier this month, Biometric Update put the spotlight on Verint’s announcement that it has added voice biometrics capabilities to its enterprise workforce optimization solution—one of many significant enhancements and advancements that extend the company’s Customer Engagement Optimization vision.

This embedded voice biometrics technology helps improve the customer experience and reduce fraud-related losses and call handle time.

When agents can identify fraudsters and authenticate customers at the beginning of an interaction, it reduces the need for identity authentication questions with answers that often trip up customers.

As a result, the customer and the agent both win.

You can read the full Biometric Update article here.

The post Voice Biometrics Helps Improve the Customer Experience appeared first on Customer Experience Management Blog.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples