Blog Posts Process Management

Verint’s Solutions Empower Agents And Customers

Blog: Forrester BPM Center of Excellence

I recently went to Verint’s Engage18 conference, held in Dallas on May 14-17. It’s not a big conference – attended by about 1500 people who use one or more of the company’s customer service products: workforce engagement, self-service, voice of the customer and fraud and compliance. What is lacks in size, it makes up in focus […]

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