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Verint’s Big Week in Brazil

It’s been an exciting week in Brazil as our own Nancy Treaster, senior vice president and general manager, strategic operations, spoke to Conarec 2015 attendees in Sao Paulo about how organizations need to raise the bar to meet evolving consumer expectations. The hallmark of effective customer engagement today is providing fast, easy service that’s highly personalized and consistent across whatever combination of channels the consumer chooses.Loyalty2_resized

Ready or not, we’re in the Age of the Customer.

Conarec attendees heard Treaster illustrate that customer engagement happens by optimizing across engagement channels, delivering fast, consistent and personalized service, analyzing and improving customer journeys, and empowering employees for effective, efficient interactions.

As the quest for lasting customer loyalty intensifies around the world, Verint is doing its part to help strengthen customer relationships in Latin America. This week, we announced the availability of the Portuguese language version of our engagement management solutions that support omnichannel customer service environments.

Comprised of customer service capabilities, Verint Engagement Management™ (acquired via KANA®Software) includes employee desktop, case management, email management, knowledge management, live chat, advanced co-browse, web self-service and more. This solution set is part of the broader Verint Customer Engagement Optimization™ portfolio, which also includes advanced offerings for customer analytics and workforce optimization.

It’s likely that you’re always looking for ways to strengthen your customer relationships. Verint Engagement Management has been designed to help your organization enrich customer interactions and heighten customer and employee engagement. The solution set features a wide range of capabilities that are essential to omnichannel customer service and effective customer journeys. Learn more about these solutions in the Brazilian market.

The post Verint’s Big Week in Brazil appeared first on Customer Experience Management Blog.

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