Verint Updates Speech Analytics Platform to Provide Better Insights
How to best analyze and understand customer calls in order to serve customers better and help keep them loyal is an ongoing challenge for organizations. Verint has made that easier with its cutting-edge advancements to the Verint Speech Analytics™ solution, part of the Verint Customer Engagement Optimization™ portfolio.
“Verint began the journey on this latest version of speech analytics with an eye toward making it a game-changer,” Daniel Ziv, vice president, voice of the customer analytics, recently told eWEEK.
The next-generation speech analytics solution includes several breakthroughs in technology and a modern, intuitive user interface. With a more intelligent, faster and accurate way to analyze customer calls, the software arms users with new levels of insights out-of-the-box, and provides even richer context of spoken phrases and the root causes prompting customer calls, behaviors and actions.
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