Blog Posts Business Management

Verint Speakers: Speech Analytics, Knowledge Management and Going Beyond WFO

Summer School

August 2-25; Webinar Series

Verint experts will deliver 12 interactive webinars in August on effective ways to improve customer and employee engagement. Attendees will learn how customers’ behavior, needs and expectations are driving change in customer service, operations and technology requirements.Globe-clocks_resized_for_new_blog_template.png

Ask the Experts: Speech Analytics Edition

August 3; Webinar 

Verint’s Scott Hays, vice president, global solutions marketing, Daniel Ziv, vice president, customer analytics, and Rajeev Venkat, senior director, global solutions marketing, will discuss current trends and best practices with speech analytics and answer specific questions at 1 p.m. ET. Join them in this exclusive setting to learn insights and examples of how speech analytics can be a change agent for the enterprise, as well as tips, tricks and best practices for leveraging the power of speech analytics to improve key business metrics.

Data Connectors Pittsburgh 

August 4; Pittsburgh, Pennsylvania

Verint’s Gary Woods, director of cyber security solutions, North America, will present “Disruptive Technology that Reduces Cyber Defense Complexity & Reduction in Alert Investigation Time” at 12:45 p.m. ET. Attendees will learn about the challenges involved with responding to cyber alerts, skill gaps in cyber security, and what can be done to address these and other challenges.

Destination CRM

August 17; Webinar

Verint’s Venkat will also participate in “Beyond Workforce Optimization” at 2 p.m. ET. The needs of today’s multichannel-hopping customers and millennial generation of employees have to be balanced. Attendees will learn why organizations need to go beyond traditional contact center-only workforce optimization and embrace broader customer engagement optimization practices and technologies, such as:

Destination CRM Roundtable

August 24; Webinar

As part of this 2 p.m. ET roundtable titled “Transforming Customer Support with Knowledge Management,” Verint’s John Chmaj, senior practice director, knowledge management strategy, describes how finding the right information quickly, consistently and accurately is needed to deliver exceptional customer service. He will cover how a knowledge-driven customer support strategy can improve customer experiences, strengthen a brand, and empower front-line employees.

Ask the Experts: Knowledge Management Edition

August 31; Webinar

Verint’s Hays, Chmaj and Kelly Koelliker, director, global solutions marketing, offer a forum to ask our experts specific and pressing KM questions. The webinar Q & A content will be based on the questions submitted during the registration process and live during the webinar. Learn best practices, tips and tricks, and more.

The post Verint Speakers: Speech Analytics, Knowledge Management and Going Beyond WFO appeared first on Customer Experience Management Blog.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples