Verint Speakers: Speech Analytics, Knowledge Management and Going Beyond WFO
August 2-25; Webinar Series
Verint experts will deliver 12 interactive webinars in August on effective ways to improve customer and employee engagement. Attendees will learn how customers’ behavior, needs and expectations are driving change in customer service, operations and technology requirements.
Ask the Experts: Speech Analytics Edition
August 3; Webinar
Verint’s Scott Hays, vice president, global solutions marketing, Daniel Ziv, vice president, customer analytics, and Rajeev Venkat, senior director, global solutions marketing, will discuss current trends and best practices with speech analytics and answer specific questions at 1 p.m. ET. Join them in this exclusive setting to learn insights and examples of how speech analytics can be a change agent for the enterprise, as well as tips, tricks and best practices for leveraging the power of speech analytics to improve key business metrics.
August 4; Pittsburgh, Pennsylvania
Verint’s Gary Woods, director of cyber security solutions, North America, will present “Disruptive Technology that Reduces Cyber Defense Complexity & Reduction in Alert Investigation Time” at 12:45 p.m. ET. Attendees will learn about the challenges involved with responding to cyber alerts, skill gaps in cyber security, and what can be done to address these and other challenges.
August 17; Webinar
Verint’s Venkat will also participate in “Beyond Workforce Optimization” at 2 p.m. ET. The needs of today’s multichannel-hopping customers and millennial generation of employees have to be balanced. Attendees will learn why organizations need to go beyond traditional contact center-only workforce optimization and embrace broader customer engagement optimization practices and technologies, such as:
- Broad enterprise-wide visibility into—and manageability of—people, work and processes
- Customer-focused, analytics-driven approaches to quality management
- Unification and interoperability between customer-engaging departments and functions
August 24; Webinar
As part of this 2 p.m. ET roundtable titled “Transforming Customer Support with Knowledge Management,” Verint’s John Chmaj, senior practice director, knowledge management strategy, describes how finding the right information quickly, consistently and accurately is needed to deliver exceptional customer service. He will cover how a knowledge-driven customer support strategy can improve customer experiences, strengthen a brand, and empower front-line employees.
Ask the Experts: Knowledge Management Edition
August 31; Webinar
Verint’s Hays, Chmaj and Kelly Koelliker, director, global solutions marketing, offer a forum to ask our experts specific and pressing KM questions. The webinar Q & A content will be based on the questions submitted during the registration process and live during the webinar. Learn best practices, tips and tricks, and more.
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