Verint Customer Named a Finalist in Constellation SuperNova Awards
One of our customers has been named a finalist in the notable Constellation SuperNova Awards in the category of “Next Generation Customer Experience.” We are excited, and in turn we are asking you to share in the moment andvote to make them the award winner!
Aparajita Gupta, Vice President, Customer Interaction Analytics, Firstsource Solutions Ltd, and her team have developed a world-class contact center network with the ability to handle 200K+ annual interactions. They saw the opportunity to “decode” these interactions generated each day to create a new use of client customer data—leveraging customer analytics to drive performance, improve the customer experience, grow the capability of its customers to win new clients, and expand business with existing clients. We, at Verint, are proud of their great accomplishments.
The Constellation SuperNova Awards are the first and only awards to celebrate the leaders and teams who have overcome the odds to successfully apply emerging and disruptive technologies for their organizations. Constellation Research is an award-winning Silicon Valley-based research firm passionate about how business models can be transformed by disruptive technology.
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