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Verifying Customers Faster


Is there a better way to authenticate callers than by asking security questions? Contact centers today find that security questions frustrate customers and don’t stop professional fraudsters armed with stolen data from cyber breaches.Screen_Capture_Blue_Voice_resized

The answer to that question? Yes, there is. In this Gartner and Verint webcast, authentication and fraud experts from both organizations discuss “passive multi-factor authentication.” Learn how forward-looking contact centers are using passive authentication technology to verify customers faster and strengthen fraud detection. This technology identifies callers by quietly analyzing voice biometric and telephony factors in the background of a live call.

In this webcast, Gartner’s Avivah Litan, Vice President and Distinguished Analyst, and Verint’s Steve Williams, Vice President and Global Practice Leader of Identity Analytics, examine how passive, multi-factor authentication using voice biometrics and other predictive analytics can work to help verify customers and detect fraudsters.

Avivah and Steve discuss:

Tune in to see what insights may be in store for your organization.

The post Verifying Customers Faster appeared first on Customer Experience Management Blog.

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