Ventana Research Requests Your Input In Workforce Optimization Market Research Study
Ventana Research is seeking Workforce Optimization professionals to participate in a market research study to create a detailed picture of the current state and future direction of workforce optimization (WFO) use in organizations, as well as best practices that can save organizations resources and time.
In today’s intensely competitive markets, companies must strive to meet customer expectations during every interaction, which is possible only with the right applications and support for agents to perform.
This benchmark research will help guide buyers and ensure that organizations get the best practices and guidance required to effectively engage customers and deliver the customer experience they expect.
The research will provide a detailed picture of the current state and future direction of the use of WFO in organizations—and will also examine the adequacy of WFO systems to support agent interactions with customers and to ensure the best possible customer experience. Additionally, it will examine differences in responses by industry, company, customer and contact center size.
Want to learn more or participate in this benchmark research? Visit Ventana Research. They provide qualified research participants with a $25 incentive and complimentary report of the research findings, as well as access to a free educational webcast on best practices from the benchmark research.
The post Ventana Research Requests Your Input In Workforce Optimization Market Research Study appeared first on Customer Experience Management Blog.
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