Using Proven Sales Tools for Business Process Improvement
Blog: Biz-Performance, David Brown
One of the hardest problems of implementing a Business Process Project is showing the benefits that can be gained from looking at end to end processes that flow across departments within an organisation. The Pain Chain approach I believe is an excellent way of communicating the impact of process breakdown on other parts of the organisation. It is a good way of documenting your findings and supporting the recommendations on
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