Using APQC Metrics
Blog: Conseils et pratiques d'analyse d'affaires
As we explained in the article Measure Before Deciding, it is essential to measure the effectiveness of a process during a modeling exercise. But why should one start from scratch? The APQC Process Classification Framework (PCF) provides practical metrics for each activity, within a process or a workflow, throughout their four level of classification. Basically, for more than 1,200 activities, … Lire la suite Using APQC Metrics
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