Unify Your Teams—Strengthen Customer Relationships
Do your various departments operate in silos rather than coordinating efforts to engage customers and deliver outstanding experiences?
If so, you’re not alone. But these silos significantly impact the customer experience and often lead to an inconsistent brand message.
Are you ready to get unified?
At 1 p.m. ET on Thursday, August 27, join Verint’s Brian Koma, Vice President and Customer Experience Practice Leader, and me for an interactive session to learn:
- How to use customer analytics to connect the enterprise with customer-centricity and empathy
- Why a programmatic approach can bring greater collaboration and value across teams
- The ways customer journey mapping can help cross-functional teams respond to changing customer needs
Once you better understand how to put analytics to work using tools that may already exist, you can start to build stronger, longer-lasting customer relationships.
The post Unify Your Teams—Strengthen Customer Relationships appeared first on Customer Experience Management Blog.