Blog Posts BPMN Service Oriented Architecture (SOA)

Understanding the ITIL Continual Improvement Process

Blog: Good eLearning

One of the most important elements of successful ITIL implementation is ‘continuous improvement’. Put simply, this requires that ITSM teams regularly make time to review internal processes and existing services for the sake of driving optimization. This allows them to keep delivering better results to customers while achieving strategic value with greater speed and efficiency.

Previously, this was covered in the ITIL v3 module, ‘Continual Service Improvement (CSI)’. Though it no longer has a dedicated module, continual improvement is central to ITIL 4’s ‘Service Value System (SVS)’. It is continually applied in all areas used to create or manage services, ensuring they can continue to evolve however possible while remaining fully aligned with business priorities.

How does the continual improvement process work?

Generally speaking, there are several points to keep in mind when it comes to continuous improvement in IT service management:

The Continual Improvement Model

The ITIL SVS contains the ‘Continual Improvement Model’. Formerly covered in ITIL v3 CSI, this model helps drive improvements while keeping them aligned with stakeholder priorities. It provides a structured approach to improving processes and gives practitioners a high-level guide to boosting the likelihood that ITSM improvement initiatives will turn out successful.

There are several steps employed for each improvement initiative:

Why study ITIL with Good e-Learning?

Good e-Learning is an award-winning online training provider, as well as an accredited Market Leader for ITIL online training. We work with highly experienced subject matter experts to deliver courses that not only help candidates get certified but also equip them with unique and valuable insight to take into their roles as practitioners.

Our ITIL courses come with a variety of e-learning assets, including instructor-led videos, knowledge checks, and official practice exams. Courses can be accessed from any device with the free Go.Learn app, and we also provide both free exam vouchers and free resits. Our support team is fully qualified to answer questions on course content, and we can even create bespoke LMS platforms perfectly suited to the needs of individual corporate training initiatives.

Want to find out more? Visit the Good e-Learning website or contact a member of our team today!

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