Blog Posts Process Management

Twas the night before Christmas

Blog: Adam Deane - Business Process and Workflow

Christmas‘Twas the night before Christmas
and all through the room,
everyone was saddened,
and feeling a bit gloom.

“The process is stuck!”,
They all called out in despair,
It’s the silly business rule
that someone put there.

It first needs to be approved by finance,
and then by one of the managers,
but no is approving it,
instead leaving it to others.

A task with multiple approvers will cause problems,
it was all plain to see.
but not of one wanted
to listen to me.

The IT manager, god bless him, probably snug in his bed,
whilst dreaming of unicorns dancing in his head.
“Any of the managers can approve it” he said with a cheer,
“I’m sure it will work – it’s perfectly clear!”.

So in this step of the process all the managers were included,
even though I told him he was somewhat deluded.
No need to worry, no need to tell,
He was so quite sure, that everything will go well.

But none of the managers opened the task although notifications were repeated,
and the step in the process was never completed.
“It’s not allocated to me” they said with a taunt,
“Not my responsibility”, now that’s just what we want!”

So up the stairs to the finance room I quickly then came,
and I cursed and I muttered and called them by name.
You need to make a decision who is responsible for the task claim,
but they just shuffled their feet and looked down in shame.

A quick clicking on my keyboard, and a movement of my mouse,
I changed the task’s allocation to the IT manager’s spouse.
I’m sure this will work, I said with a shrug,
“Happy Christmas to you all,” and I pulled out the plug.

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