Blog Posts Process Management

Transparency in the Construction Industry processes.

Blog: Flokzu

Construction as an area of activity presents challenges in several dimensions. In this article, we will focus on the administrative and support processes and workflows (not the constructive ones per se), seeking to maximize transparency in the construction industry processes.


Construction is complex for different reasons, from the risk inherent to its activities, the intensive capital requirements, the regulatory aspects, the sensitivity to market fluctuations, etc. In this context, it is crucial to have the highest efficiency and transparency in the construction industry processes, to ensure compliance with all regulations and, simultaneously, the highest possible competitiveness.

Historically, the quotation and construction processes have been optimized, relegating other administrative and support processes. However, feasible optimizations requiring little investment will bring greater efficiency, reduce claims and problems, and increase operating margins.

This article is divided into five thematic areas, where we identify those administrative processes. Moreover, we will see how, by digitizing them, it is possible to obtain tangible benefits that will positively affect the bottom line.

Occupational Safety – HSHE

In Health, Safety, Hygiene, and Environment (HSHE or HSE), several tasks can be made more efficient through digitization and automation.

Transparency in the construction industry processes, being HSE one of the most relevant areas.

Let’s take a look at some concrete examples.

The digitization and formalization of these processes will generate a breakthrough in the company’s transparency when managing Occupational Health and Safety. Companies with automated HSE processes can better prevent and manage incidents, follow up on planned improvements, and have audit trails of all activities performed.

We will not delve into the benefits of an adequate occupational health and safety policy, as the enormous benefits it provides in all human, strategic, and economic dimensions have already been amply demonstrated.

Human Resources – HR

In Human Resources, too, there are enormous potential benefits from digitizing core processes. But in particular, transparency in the processes of the construction industry is vital as so many people are employed, making their management a crucial part of the business.

vacation request process on flokzu

In this specific Human Resources article, you will find detailed information, with examples and diagrams of processes used by hundreds of Flokzu’s client organizations in different continents. Below we summarize some of the processes that have been most adopted and most successful by companies in the Construction Industry:

The digitization of these processes provides total transparency, including audit trails. Moreover, it significantly reduces the burden on the HR team.


Particularly in the administration department, it is imperative to ensure transparency in the processes of the construction industry. Here are some examples of processes that can improve through digitization:

Investment Projects

In investment projects, it is imperative to have well-defined processes that provide total transparency in their management. Concrete examples of these are

After-Sales Service

The most important part of excellent after-sales service is to provide solutions to problems and adequate follow-up to ensure customer satisfaction. For this, it is vital to have a formal process for receiving after-sales service requests. This process only ends once the customer is given an adequate answer. The typical stages of an after-sales service process in Flokzu could be:


Transparency in construction industry processes is key to reducing risks and improving margins. In this article, we focused on administrative and support processes, which historically have yet to be the focus of efforts to improve and make them more efficient. We show that in at least 5 areas of any Construction Company, Flokzu would facilitate significant improvements in transparency and operating margins. Both are thanks to the digitization of administrative and support business processes. Using Flokzu no-code technology, this digitization is possible quickly, with low costs. In addition, this task can be performed by construction company professionals without needing external consulting, a fundamental aspect to guarantee the future evolution and maintainability of the processes.

The post Transparency in the Construction Industry processes. appeared first on Flokzu.

Leave a Comment

Get the BPI Web Feed

Using the HTML code below, you can display this Business Process Incubator page content with the current filter and sorting inside your web site for FREE.

Copy/Paste this code in your website html code:

<iframe src="" frameborder="0" scrolling="auto" width="100%" height="700">

Customizing your BPI Web Feed

You can click on the Get the BPI Web Feed link on any of our page to create the best possible feed for your site. Here are a few tips to customize your BPI Web Feed.

Customizing the Content Filter
On any page, you can add filter criteria using the MORE FILTERS interface:

Customizing the Content Filter

Customizing the Content Sorting
Clicking on the sorting options will also change the way your BPI Web Feed will be ordered on your site:

Get the BPI Web Feed

Some integration examples