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Transitioning customer communications from paper to digital

Blog: OpenText

When it comes to customer communications, Millennials, we’re told, prefer text and social media messages to phone calls and email. While most of the research into customer communications has focused on the customer, few have looked into what companies think and what has been their experience communicating with their customers? So, OpenText teamed up with …

The post Transitioning customer communications from paper to digital appeared first on OpenText Blogs.

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