At the start of 2020, we saw entire workforces transition to home working due to the COVID-19 pandemic.  And for many Public Sector agencies that rely on paper processes for their day to day operations, the transition has not been easy.  With people out of the office, accessing older records – often on paper or microfiche – is not an option. Going into the office can mean temperature checks, masks and testing, if it is permitted at all.  What is the role of paper …