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Transforming IT support: Introducing the generative AI-powered service desk

Blog: Oracle BPM

Discover Oracle’s AI Service Desk – an intelligent Slack bot that streamlines employee support through contextual understanding and automated solutions. Using RAG models and integration with ticketing systems, this GenAI solution deflects up to 30% of tickets, improves resolution times, and enhances support engineer productivity. Learn about the architecture and business benefits realized by this innovative support solution.

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