Blog Posts Process Management

Transformez Les Cartes De Parcours Client En Un Outil De Gestion Du Changement

Blog: Forrester BPM Center of Excellence

Les professionnels de l’expérience client (CX) doivent utiliser les cartes de parcours comme un outil de gestion de changement pour amener les employés à offrir des expériences centrées sur le client.

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