Towards Convergence – Brand and Experience Themes at CX North America
Blog: Forrester BPM Center of Excellence
My research theme for CX North America 2020 – the Convergence of Experience The peripatetic nature of analyst life, especially for someone not moored to a corporate office, means that I rarely get to see most of the folks I work with. Which is why, every year, I look forward to the summer days of […]
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