Top teams? Results? bah, humbug.
Blog: Customer Experience Management
Answers on a postcard please…
Seriously though it is results. if what you are doing in the organisation does not contribute to improving the bottom line consistently you are dead in the water. All those fancy projects, training events, greenbelts qualified etc. mean nought if there is no apparent delivery to the bottom line.
Are you projects contributing to the bottom line or are you simply content to come in on time, to budget and achieve the deliverables? Are you content to deliver even more training to the workforce without establishing the true value of the work you do?
And when we say the bottom line contribution we should mean winning the triple crown – lowering costs, improving service and growing revenues. Winning the triple crown in other words.
So self audit time…