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Top Strategies for Self-Service Success

Blog: Customer Experience Management Blog - KANA Software

Are you looking to implement self-service for your customers, or are you assessing the quality of your current self-service solution? Would you like to hear some tips on achieving self-service success?

Self-service is a tremendous tool for organizations, offering a way to save money while improving the customer experience. When executed properly, it can reduce service costs, decrease calls, and improve customer satisfaction.Girl_with_questions_resized

But how do you get it right?

While many organizations have by now implemented some form of self-service, some common mistakes persist, preventing these companies from seeing the benefits they hoped to achieve. Common mistakes include:

Join me on April 13 at 2 p.m. ET for destinationCRM’s Top Strategies for Self-Service Success. During this webinar, I’ll discuss:

Self-service can no longer be an afterthought. Join this webinar and set your plans in motion.

The post Top Strategies for Self-Service Success appeared first on Customer Experience Management Blog.

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