2020 started as a normal year and continued that way up until March but since then, we all are facing one of the biggest challenges mankind has ever faced – COVID-19. Organizations irrespective of geography and industry are struggling to manage the expectations and experience of their customers. It is times like these when we need to fall back to basics and make our vision and plans more robust. What is the best way to accomplish that other than following and learning from the best?
So as every year, MattsenKumar has released a list of Top 20 Customer Experience Influencers whom every organization and leader must follow and seek help from. Here are the experts whom we look upto and are sure you should as well: