Time Capsule — Nicholas Hartman at Process Mining Camp 2014
To celebrate our brand-new home for camp talks we are releasing the talks from Process Mining Camp 2013 and 2014 for the first time. Grab a snack, sit back, and enjoy the journey through time, back to the early stages of our process mining community from six years ago!
Nicholas Hartman at CKM Advisors: Process Mining in IT Service Management (United States)
Nicholas Hartman is the director of CKM Advisors. In his view, one of the great things about the processing mining movement is that it’s focused on solving relevant issues that matter to stakeholders — the process owners (rather than focusing too much on tools).
In contrast to pre-determined BI reports, Nick finds that process mining helps to derive actionable insight for process improvement projects, for example, by identifying bottlenecks. Sometimes, it can even help to prevent cases in the first place — because the most efficient process is one that doesn’t happen at all.
Stay tuned for this year’s Process Mining Camp on 16 & 17 June!