Time Capsule — Frank Van Geffen at Process Mining Camp 2014
To celebrate our brand-new home for camp talks we are releasing the talks from Process Mining Camp 2013 and 2014 for the first time. Grab a snack, sit back, and enjoy the journey through time, back to the early stages of our process mining community from six years ago!
Frank van Geffen: Adopting Process Mining at the Rabobank (Netherlands)
Frank van Geffen is a Process Innovator at the Rabobank. He realized that it took a lot of different disciplines and skills working together to achieve what they have achieved. It’s not only about knowing what process mining is and how to operate the process mining tool. Instead, a lot of emphasis needs to be placed on the management of stakeholders and on presenting insights in a meaningful way for them.
The results speak for themselves: In their IT service desk improvement project, they could already save 50,000 steps by reducing rework and preventing incidents from being raised. In another project, business expense claim turnaround time has been reduced from 11 days to 1.2 days. They could also analyze their cross-channel mortgage customer journey process.