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@ Tibco TUCON: Real-time Retail, Using Information to Improve Customer Satisfaction

I’m at a CIO Innovations session.  Randy G. Burdick, EVP and CIO of OfficeMax, is going to present on real-time retail.  As a former retailer, who introduced real-time, event-driven architecture to the organization, I’m extremely interested to learn what OfficeMax has done.  According to the session abstract, OfficeMax’s “2-second advantage�? story involves inventory levels, fulfillment processes, shipping, customer notification and customer loyalty. OfficeMax is the combined entities of OfficeMax retail and Boise Cascade Office Supplies business.  Burdick opened with some background on OfficeMax and the challenges of the current retail environment.  These include declining sales & margins, changes in shopping…

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