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TIBCO Honors Customer Excellence with the Annual Lighthouse Awards

Blog: The Tibco Blog

Reading Time: 3 minutes

TIBCO recently announced the winners of its annual TIBCO Lighthouse Awards, recognizing exceptional leadership and innovation among TIBCO customers who successfully harness data in today’s digital world. Customer excellence is at the heart of successful companies, and TIBCO is proud to recognize its industry-leading customers who drive tangible results.

Everyone. Everywhere. Award

Autostrade per l’Italia, one of Europe’s leading companies for integrated smart mobility management, is the winner of the Everyone. Everywhere. Award. This award recognizes an organization that has demonstrated multiple iterations of innovative success. As technology and business needs evolve, recipients of this award repeatedly raise the bar by addressing and mastering new challenges to continuously lead.

To gain better access to complete and trusted data, Autostrade per l’Italia deployed TIBCO solutions, using simple construction dashboards based on traffic data going back more than 10 years. New dashboards increased accuracy in estimating traffic backups by 97.5 percent, easily displaying more than 300 key performance indicators, and reduced traffic chart creation to minutes from hours. 

Business Reinvention Award

Safaricom, the largest telecom provider in Kenya, is the winner of the Business Reinvention Award. This award goes to a company that has proven its ability to identify new lines of business, channels of engagement, and customer segments.

To become a “purpose-led, customer-obsessed, technology company” by 2025, Safaricom needed to migrate from legacy platforms to cloud-native and API-led integration. Using TIBCO solutions, it created new business models and accelerated business initiatives, improving Safaricom’s pioneering mobile banking app, M-PESA, which handles more than $200 billion in transactions annually. By implementing 200 APIs on its common service model, Safaricom has adopted best practices for integration and reusability.

Operational Excellence Award

The Operational Excellence Award is awarded to those who connect systems, control data, and leverage insights to achieve operational excellence. Based on efficient investment and resource utilization, this award recognizes finely tuned business operations that are disrupting business-as-usual and achieving greater profitability. This year, the award goes to a high-tech multinational company in the Netherlands.

Using TIBCO technology, the company is taking insight-driven decision making to the next level with advanced data models and financial metrics, providing integrated, quality, and timely insights that drive business value. The company created an application, built on TIBCO Spotfire visual analytics, to orchestrate its change process. These capabilities help it achieve worldwide standardized process management and reporting.

Social Impact Award

National University Health System (NUHS), an academic health system in Singapore, is the winner of the Social Impact Award. Through creative and impactful use of data, this award recognizes organizations that make meaningful contributions to seemingly daunting societal challenges. 

To better plan for Singapore’s long-term health strategies, NUHS leveraged TIBCO’s AI-based predictive and streaming capabilities in a new platform, ENDEAVOUR AI. The platform relies on TIBCO to enable real-time execution of AI algorithms and output advisories to doctors and patients, eliminating manual processes, such as calling for appointments and gathering patient feedback. NUHS plans to operationalize as many as 150 distinct AI and automation tools as microservices on the new platform. Using AI, NUHS hopes to reduce chronic disease complications by 20 percent in five years within an initial population of 170,000.

Visionary Award

Fred Ehlers, CIO at Norfolk Southern, is the winner of the Visionary Award. This award recognizes a distinctive business leader who has built a revolutionary data-centric program while guiding teams to outstanding achievement through vision, inspiration, creativity, and commitment.

Ehlers sought to unify Norfolk’s operation systems with central intelligence built into the core. By leveraging TIBCO solutions, the company has greater visibility into daily operations, providing more precise customer forecasting. With real-time insights from Ehler’s team, Norfolk Southern is better positioned to respond and adapt to environmental challenges. With the help of these initiatives, the company reduced train idle time by 80 percent, lowered contractor costs, and increased train capacity. Ehlers’ team has also modernized its core systems through the capture of 17 lines of business, gaining 360-degree views of its assets, and developing a mobile app for employees to communicate with one another in the field easily.

TIBCO Legend Award

Gustavo Espinosa, a BI, MDM, DBA, and integration program manager at the City of Brampton, is the winner of the TIBCO Legend Award. This award goes to a person who has gone above and beyond to provide great, in-depth feedback and willingness to innovate and be bold with us. This is a true partner, who, without, we wouldn’t be where we are today.

Espinosa turned to TIBCO analytics, master data, and data integration technology to help top-level management make timely and informed decisions with quality data—including fueling the city’s insights around COVID-19, transit, and improving residents’ satisfaction with city services by providing a wealth of information quickly and easily. With access to accurate, trusted data, officials efficiently deliver public services while dealing with continuous change. Espinosa’s leadership, and the impact his team is making, continues to fuel change for the organization, making the City of Brampton an even better place to live for all.

Customer Excellence at the Forefront

Congratulations again to all of the TIBCO Lighthouse Award Winners for your amazing achievements this year. 

Want to see more TIBCO solutions in action? Check out how industry leaders use TIBCO technology to create a more sustainable future.

The post TIBCO Honors Customer Excellence with the Annual Lighthouse Awards first appeared on The TIBCO Blog.

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