Blog Posts Process Management

The winner and loser banks in Australia in 2018

Blog: Forrester BPM Center of Excellence

In 2017, we conducted one of the most comprehensive customer surveys on Customer Experience in the Australian market. It’s called the CX Index. And the results may upset banks, but that’s too bad – this is what the customers think. In sum, customers aren’t feeling the impacts of investments in CX and most banks don’t […]

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